Unified Policy, Single Window essential to boost medical tourism

In order to boost Medical & Wellness tourism in India, The FHRAI has organised ‘Heal in India: Medical & Wellness Summit 2025’ recently in New Delhi. Experts from the medical industry urged for a ‘Unified Policy’ and ‘Single-Window’ platform to promote medical tourism in India.
Speaking at the session on ‘Transforming Medical Tourism: Policies, Standards, and the Power of Innovation‘ during the ‘Heal in India – Medical and Wellness Tourism Summit 2025’ organised by the FHRAI, Dr. Khetarpal, Director of the Association of Healthcare Providers (India) emphasized the need for policy frameworks similar to NABH, aligned with global models like the German TIMO standard, which is followed by 14 countries.
According to him, “A unified national policy is essential to provide a standardized experience for international patients. India’s medical tourism sector is highly fragmented, with six ministries and multiple sectors involved.”
Dr. Atul Kochhar, CEO, Concurred, emphasis that medical travellers prioritize quality treatment, successful outcomes, and a memorable experience. “To truly capitalize on medical tourism, we must elevate standards for all patients, regardless of their origin, and establish ‘India’ as a trusted and renowned healthcare destination,” he added.
Prof. M. Bajpai, Vice President of the National Board of Examinations and Former Dean (Academic) at AIIMS, underscored the critical need for patient-centric systems. Timely and accessible emergency care is the top priority for patients, regardless of their origin. A unified electronic medical record system is essential to ensure seamless care and transparency.
Also, the summit featured international perspectives from H.E. Aruńkoemar Hardien, Ambassador of the Embassy of Suriname, who spoke about public-private partnerships and medical sector investments.
Lalatiana Accouche, High Commissioner of the Republic of Seychelles, shared that Seychelles attracts a large volume of tourists and is keen on collaborating with Indian healthcare providers.
Dr. Mohammed Hashim Hasoun Al-Jefery, Health Attaché of the Embassy of the Republic of Iraq, highlighted India’s popularity among Iraqi patients.
The summit also spotlighted wellness destinations contributing to India’s growing stature as a wellness destination.

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