In a significant step towards enhancing the visa application experience for Indian travellers, VFS Global and the Travel Agents Association of India (TAAI) joined hands to successfully host a Visa Insights Workshop titled Consultant-to-Officer Dialogues in Hyderabad recently.
The interactive session was attended by 40 travel agents from the Telangana and Andhra Pradesh chapters of TAAI and staff from the VFS Global Visa Application Centre.
The workshop facilitated dialogue between travel consultants and VFS Global, promoting transparency and mutual understanding in the visa facilitation process.
The event featured discussions on the end-to-end process of visa applications handled by VFS Global, focusing on operational best practices, process timelines, document requirements, and traveller preparedness.
Sunil Kumar, President, Travel Agents Association of India, said, “This joint knowledge-sharing workshop by TAAI and VFS Global, is among the firsts of its kind. This is a commendable initiative that strengthens the bridge between visa consultants from travel companies and VFS Global frontline employees.”
“TAAI is truly delighted to have partnered with VFS Global in launching the Pilot Programme in Hyderabad, which was attended by 40 experienced visa consultants who had a dialogue with over 25 VFS Global frontline staff, which gifted all valuable learnings.”
Sharad Gowani, Regional Head, VFS Global, said, “Engaging with travel agents through forums not only enables us to understand their perspectives better but also improves service delivery. We believe that partnerships with key industry stakeholders like TAAI are not just key, but integral to achieving that goal.”
