MakeMyTrip has partnered with Google Cloud to enhance its Myra platform, with the goal of making bespoke travel planning and booking more intuitive and accessible to all travellers.
By harnessing Google Cloud’s advanced AI capabilities, MakeMyTrip’s platform will create and refine personalised itineraries based on travellers’ preferences and requirements, drawing on reviews, maps, and other grounded sources of information, with greater accuracy and efficiency than current chatbot-based planners.
“Planning and booking travel has become increasingly complex, with travellers expecting more choice, faster service, and experiences tailored to their unique preferences and constraints,” said Rajesh Magow, Co-founder and Group CEO, MakeMyTrip.
“Our goal has always been to remove that complexity and make every step of travel simple, personal, and stress-free for all Indians, regardless of destination or budget. Our partnership with Google Cloud allows us access to AI capabilities that will let us innovate faster, personalize at scale, and introduce new features that keep improving over time so we can deliver delightful journeys for our millions of customers.”
“Online travel is one of the most demanding and fast-moving spaces, where customer expectations are constantly rising,” said Karan Bajwa, President, Asia Pacific, Google Cloud.
“MakeMyTrip’s strategy to put AI at the core of its platform addresses these challenges head on. By combining the company’s deep understanding of travellers with our generative AI and richer content capabilities, it is creating more personalized and seamless experiences, while building a flexible foundation for future innovation.”
